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Subscriber Self Care solution is an On-Device Portal for
mobile operators, which enables an intelligent personal
tutor for subscribers, to minimize call center support
calls.
Each new service offered by the operator comes with its
associated costs about training and supporting
subscribers. Even though, most of the calls to the call
center may be eliminated by an interactive, voice
assisted personal tutor which can be accessible directly
from the mobile device.
Subscriber Self Care solution provides mobile subscribers a
convenient
way to fix their problems about
operator services or mobile devices. Via searching or
using a step-by-step wizard, subscribers may find the solution for their problem
in
vocal and written instructions.
In case the solution for the user problem can be fixed
automatically (by sending an SMS provision or etc.), Subscriber Self Care
takes necessary steps automatically. Otherwise, the
susbriber
is forwarded to
customer care agent automatically
Benefits for the Operators;
- Decrease call center costs
- Improve subscriber support
- Improve
customer satisfaction
Benefits for the Subscribers;
- Fast, easy, and simple way for
solving problems related to mobile services and
devices
- Instant solution
- Better user experience in terms of
customer care
For more information;
Contact us for a live
demonstration.
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Main features;
- Search in customer support
knowledge base
- Automated voice assistance
- Sending handset status information
(memory, settings etc.) to customer care agent
for remote assistance
- Automated call to customer care agent
when necessary
- Automatic updates OTA
- Auto subscription to services on
user approval
- Auto settings on device on user
approval
Who is Subscriber Self Care for ?
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